Fixes & support
Ongoing maintenance, bug fixes and technical support — the things that break, handled before they cost you orders.
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Care & Support
A retainer for the things that break.
A monthly retainer for the things that break and the things you never get to — bug fixes, small features, updates and monitoring, from the team that already knows your store.
What we cover
Ongoing care, on a retainer.
Small features
New features and functionality on request, shipped incrementally so your store keeps improving without a big rebuild.
Updates & monitoring
Theme and app updates kept current, plus uptime and error monitoring so problems surface before customers find them.
Operations
Customer support and order / fulfillment workflow setup, so the back office runs as cleanly as the storefront.
What's included
What care covers.
- Ongoing maintenance, bug fixes & technical support
- New features and functionality on request
- Theme & app updates, uptime & error monitoring
- Customer support & order/fulfillment workflow setup
FAQ
Common questions.
How are the plans priced?
Three tiers — Essentials, Standard and Priority — differentiated by response time and monthly scope. You can see the tiers and prices on the Services page.
What counts as a small feature?
Anything that fits inside your monthly scope — a new section, a checkout tweak, a small integration. Bigger work is scoped separately and agreed in advance.
Do unused hours roll over?
Up to 25% of your monthly scope can carry into the following month. Beyond that, hours do not stack up indefinitely — the retainer keeps capacity reserved for you.
What are your support hours?
Business hours are Monday to Friday, 09:00–18:00 CET, with response times set by your tier. Anything urgent is flagged accordingly.
Want a team on call?
A 30-minute call — tell us about your store, and we will recommend the tier that fits how much it actually needs.
Book an introduction call